Supporting NexGen’s Technicians With a Real Tools-Protection Program
Last week we visited NexGen’s HVAC and plumbing technicians for an early-morning session focused on one issue that affects every field team in California: tool theft and the cost that comes with it.
NexGen reached out because they wanted their technicians to understand what happens when tools disappear, how it impacts their schedules, and what protection options are actually available. They also wanted a team that could explain everything in plain English, walk technicians through real scenarios, and answer questions without dragging things out.
Why NexGen Invited Us In
NexGen runs one of the largest home-service operations in California. Their technicians carry thousands of dollars worth of tools every day, and one theft can stall jobs, create delays, and cost real revenue.
They asked us to come in because:
- They wanted technicians to understand what protection looks like
- They needed someone to walk through real examples in a short amount of time
- They were interested in a simple program they could share with their teams
- They wanted a one-minute way for techs to check their coverage
- They wanted a partner agency that answers the phone and works fast
We showed up prepared with coverage tiers, a giveaway prize, and a one-minute QR form that techs could complete on the spot.
What We Covered in the Session
We focused on situations that technicians deal with every day:
- Stolen tools from garages, job sites, and vehicles
- Missed jobs and lost commission
- Days off the schedule while buying replacements
- Tools with no receipts
- Unclear coverage and assumptions about protection
We showed how one theft can stop a technician from working for days and how companies feel the impact through delayed schedules, missed appointments, and unhappy customers.
Real Engagement From the NexGen Team
After the presentation, several technicians stayed to talk through real concerns:
- Tools stolen multiple times
- No receipts for older tools
- Coverage questions for different work situations
- How fast tools can actually be replaced
- What protection looks like for technicians with families
These conversations confirmed exactly why NexGen wanted this session in the first place. Technicians deal with real loss, real downtime, and real stress when their tools disappear, and most employees don’t know what options they have until it’s too late.
The Program We Brought to NexGen
We presented three simple coverage tiers designed for California trades:
- Tier 1 – Tool Protection - Coverage for stolen contractor tools and equipment at home, in trucks, and on job sites.
- Tier 2 – Tools + Income Protection - Everything in Tier 1 plus income support if a technician is injured and cannot work.
- Tier 3 – Tools + Income + Family Protection - Everything in Tier 2 plus life insurance and living benefits.
Each tier is designed so technicians can keep working, keep earning, and protect their families.
Why Companies Benefit From This Session
When tools disappear, the company feels it just as much as the technician:
- Missed jobs
- Delayed schedules
- Lost revenue
- Emergency rescheduling
- Customer frustration
Our twenty to thirty minute on-site session gives companies a way to support their field teams without slowing down the workday. We offer:
- Real examples
- Straight answers
- No jargon
- On-site quotes
- One-minute QR form
- A giveaway for attendees
We also start as early as 7 a.m. PST so the session happens before the workday begins.
Bring This Technician Tools Protection Program to Your Company
We built this program for companies with technicians in the field, HVAC, plumbing, electrical, landscaping, and home-service teams across California.
If your technicians carry tools that keep jobs moving, this session will help them understand how to stay protected and how to avoid downtime.
You can schedule a twenty to thirty minute on-site session for your company here call or text: (909) 321-6227
We’re ready to support your team the same way we supported NexGen!